Returns & Replacement

You can return items that you have purchased from Adult Direct back to our warehouse to receive a replacement at no charge if they meet all of the following requirements.

  1. Faulty or damaged stock, or incorrect items received through the fault of Adult Direct. 
  2. Lodge a request for return within 7 days of receipt.
  3. Returned items must be in the original packaging along with a valid proof of purchase.

A replacement will be dispatched as soon as its return has been received in our warehouse. 

* This policy doesn't cover any non-electrical products which have been used by customers.

How and where do I return the items to you?
You can return your items to our warehouse and receive a replacement on the spot. Please contact us for stock availability.
Or you can return via the post. Please email sales@adultdirect.com.au to have a Return Authorized Number which must be marked on your return box. We will not refund any freight costs incurred by the customer.

Our Return Address:
EROO Pty Ltd T/A Adult Direct
3 Clyde St. Unit 5 Rydalmere NSW 2116
(Our warehouse is located inside the under-building car park and the parking spaces are available)

Warehouse/Shop Hours:
Monday - Saturday: 10:00am - 6:00pm
Sunday: Closed

What should I do if I have changed my mind or require an exchange?
We are not able to refund or exchange any products as soon as they leave from our warehouse as the government has very strict regulations for the adult entertainment industry in Australia. Please contact us by email sales@adultdirect.com.au.com.au for further information.

Do I have a limited warranty for my purchase?
As the nature of sex toys not all of the vendors offer a manufacturer warranty in Australia. While We-Vibe, Swan, Bathmate and a few other big brands do offer a manufacturer warranty on their products. Normally they require customers to register the warranty on their official website, and then they will process your warranty claim through one of their Australian distributors.

For any vibrating devices purchased direct from our warehouse we offer a 3 Day Replacement Warranty. You can return your items to our warehouse and receive a replacement on the spot within 3 days. Please contact us for stock availability.

Do you replace a leaking lubricant?
All purchased lubricant have been checked and sealed properly by our experienced staff before being posted. Please note that about 35% lubricant bottles would leak during the shipping, while almost all leaking would be less than 1.5% of the total volume of the products and they could be used after having the bottles cleaned. As the nature of the products no further warranty or replacement would be applied.