FAQ

REGISTRATION & MEMBERSHIP
Could I delete my account with Adult Direct after I receive my orders?
You can place your order by selecting "Guest Checkout" option without having to open an account with us.
 
ORDERS, RETURNS & STORE CREDIT
I've just placed an order with you guys. What should I do if I want to add more items to my order?
You can simily place another order with us by selecting "Combine Postage" shipping method (It is Free). Our stuff will pack your orders together in one box for delivery.

How do you match a lower price on your competitor's website?
You can place an order with us as normal checkout. Before you submit your order simply include a URL to the product on our competitor website in the Order Comment field. We will refund the difference to you without asking any questions as long as it meets our Lowest Prices in Australia Guaranteed policy.

What payment methods do you accept?
We accept VISA, MasterCard and PayPal on our website. Also we have EFTPOS facility to accept credit cards and cash if you shop in our warehouse store in Rydalmere.

How do I cancel my orders?
To cancel your order simply contact us by email as long as your order has not been shipped and left from our warehouse.

Do you have a refund or exchange policy?
Due to the nature of our products there is a no refund or exchange on any item as long as they are used. Every product we sell is tested, with the batteries provided, before it leaves our warehouse to minimise any inconvenience caused with faulty goods.

 
FULFILL, DISPATCH AND DELIVERY
How do I collect my order if I'm not at home?
You will receive a parcel collection notice in your mail box if your place is unattended during the delivery. You will be able to collect your order from your local post office at your convenience.

Where can I find a tracking number for my order to locate my parcel?
You will receive a tracking number for your order as soon as it is collected from our warehouse by Australia Post. Also you will receive delivering events of your parcel by Email from Australia Post.

Do you deliver my order to a PO Box or Parcel Locker?
Yes, Australia Post will deliver your orders to any PO Box or Parcel Lockers Australia wide.

How long do you deliver my orders?
We deliver your orders Australian wide within 1-3 business days by Express Post and 2-7 business days by Standard Post.

How much do you charge for delivery?
We deliver products Australia wide using Australian Post eParcel. We charge a flat postage $8.95 for any orders. We also offer Express Post which costs $12.95 per order, regardless of the size and value. We offer Free Shipping if your order exceeds $150.

Do you mention Adult Direct on my packages?
No. The senders details will be marked as coming from our company name which doesn't related to Adult Direct at all. There will be no mention of adultdirect.com.au on the packages so you can be assured that your colleagues, parents, housemates or even partners will be none the wiser.

 
LOCAL PICKUP & WAREHOUSE SALE
Could I visit your warehouse and purchase directly from you guys?
We welcome you to come shopping at our warehouse store in Rydalmere NSW 2116. Come and experience thousands of best adult products from the leading brands and shop with confidence at lowest prices guaranteed.

Warehouse Store Address:
3 Clyde St. Unit 5 Rydalmere NSW 2116
(Our warehouse is located inside the under-building car park and the parking spaces are available)

Monday - Friday: 10:00AM - 6:00PM
Saturday: 10:00AM - 5:00PM
Sunday: Closed

Contact Number:
1300 112 899

Can I pick up my order at your warehouse?
You can come to pick up your order at our warehouse during the business hours. To pick up your items from our warehouse, you will need to bring the card used for payment, or a valid photo ID.